Lodging Policies

 

Hi and thank you for viewing our lodging policies!

If you have any questions about your reservation or these policies, please contact a friendy Sipapu staff member at 800-587-2240 or [email protected]

Your Daily Room Rate
Our friendly reservations staff will provide you a daily room rate quote based on the number of guests who are in your party. Sipapu strives to keep our room rates low, and we charge a base rate plus a $9 per person, per night fee. If you bring additional guests than you indicated at the time of your reservation, you'll be charged accordingly at check-in. Thanks!

When Your Credit Card is Charged
A valid credit card is required to reserve a guest room, and Sipapu accepts VISA, MasterCard, Discover and American Express.

With the exception of the below holiday seasons, payment is due in full 15 days prior to your arrival.

The below holiday seasons require full payment 30 days prior to your arrival:

September 4-7, 2015
September 10-11, 2015

Payment is due in full for all December reservations on October 1 or when the reservation is booked after October 1.

Payment is due in full for Martin Luther King weekend on November 1 or when the reservation is booked after November 1.

Payment is due in full for Spring Break on December 1, or when the reservation is booked after December 1.
 

Our Cancellation Policy
Life happens, we get it. So, if your plans change, please contact us at least 15 days before your scheduled arrival date (or 30 days if you're staying with us during a holiday season) to cancel without penalty.

If your plans change beyond the allocated time, you will be issued a refund only if another party reserves your room.

Group Lodging
If you are reserving a block of four (4) or more rooms, we consider this a group reservation. All group reservations require a $100 non-refundable holding fee that is due at the time of booking. If you do not cancel any of the rooms, this fee will be credited to your reservation.

By the way, Sipapu specializes in group functions, group catering and more. If you'd like to host an event at our resort, call us at 800-587-2240, ext. 204, for a customized quote!

Furry Friends are Family
Sipapu is a pet-friendly resort and pets are welcome in our lodging rooms. Your pet is considered a guest and must be declared at check-in. Sipapu charges an additional $20 per visit for each pet. 

Smoking and Other Damages
All of our guest rooms are non-smoking, and guests are responsible for any damages or extra cleaning costs due to smoking. Anyone who negligently or intentionally causes damage to our property will be liable for damages, including our resort's loss of revenue resulting from the inability to rent rooms while the damage is being repaired.

The Mountain Lodging Experience
Sipapu offers a no-frills, quintessential mountain lodge experience, which means our units do not have cable TV, hair dryers, shampoo, or laundry facilities, and we do not currently offer a swimming pool or hot tubs (although some guests enjoy the river!) Our climate does not require air conditioners. We do not have telephones (although cell service is typically available throughout the property). Select rooms have kitchens and some have microwaves and refrigerators. If you have questions about this, please contact us at 800-587-2240.

Check-In and Check-Out
Your check-in time is at 3:00 p.m. When you arrive, please visit the main lodge to check in (our reservations desk is staffed from 8 a.m. to 10 p.m.) If you arrive after 10 p.m., your room key will be in an envelope with your name on it, and it will be tacked to the front door of our main lodge.

Check-out time is at 11:00 a.m. Please kindly return your key at our reservations desk upon departure.